Fixilify connects to your GitHub repositories and learns how your product actually works. When a customer reports a problem, your support team gets the real cause — and a clear answer to send back — without waiting on a developer.
"I've tried to pay three times and the screen just spins after I hit confirm. My card works everywhere else."
Checkout fails for cards issued outside the US when the billing postal code is left empty. The payment form stopped sending that field in the 4.2 release, so the provider rejects the charge and the screen never updates.
"Thanks for your patience, Maria — this is on our side, not your card. Payments are failing when the billing postal code is blank. Add your postal code on the payment screen and it will go through. Our team is shipping a permanent fix, and I'll follow up the moment it's live."
Connected once by engineering. Used every day by support.
Your engineering team links your GitHub repositories once — frontend, backend, mobile, however many you have. It takes minutes, and it is the only time developers are involved.
It reads across every connected repository to understand how your product actually behaves — then keeps learning as your team ships new code.
Your agents describe what the customer reported and get the real cause back, with an answer ready to send and the technical detail attached for escalation.
Built for the people who talk to customers, powered by the code behind your product.
Connect every repository behind your product. Fixilify reads across all of them, so it can follow a problem that starts in the mobile app and ends in your API.
Your agents describe what the customer reported in their own words. No code, no query syntax, no engineering vocabulary required.
Because Fixilify holds both the customer complaint and the code behind your product, it identifies what is genuinely broken instead of suggesting another cache clear.
Every investigation returns a plain-language explanation your agent can send to the customer as-is, written in your support team’s language.
When a code fix is genuinely needed, hand developers an escalation that already names the repositories, the files, and the cause.
Every answered investigation is documented and searchable, so the second customer to report the same problem is answered immediately.
Support stops waiting on engineering. Engineering stops answering the same questions.
Give customers real answers without waiting on engineering.
Stop losing engineering hours to support escalations.
Fixilify is in private beta. Choose the plan that fits and our team will get you set up.
For small support teams handling their first technical tickets.
For growing support organizations covering a full product surface.
For organizations with complex products and compliance requirements.
Join the support teams answering technical questions in minutes — without pulling a single developer off their work. Fixilify is in private beta, and we onboard every team personally.
Request AccessTell us about your product and we'll take it from there.